Salonkee has allowed us to reduce cancellations by 60 to 70% and strengthen client engagement.
L’Orchidée & Kerozen Institute has been a place of comfort and well-being in Bulle for over 30 years. From your first appointment, you’ll experience the warm welcome, the setting, and the comfort offered by our institute.
At first, I had some reservations, but I can now confirm that Salonkee saves us time, attracts new clients, increases revenue and simplifies life for both us and our clients.
For a long time, I was hesitant because I was attached to the paper agenda. My colleagues insisted that we were losing appointments and that online booking could fill in the gaps. I eventually met Lucas, who made us feel comfortable. Thanks to his clear and reassuring explanations, I decided to take the plunge. We were already using Salonkee at another center, Lazéo, which specializes in laser treatments. I saw how intuitive, easy, and practical the tool was. That convinced me to make the switch for L’Orchidée in Bulle as well.
1. Huge time-saving: before, we had to check and count all receipts every evening. It took us 20 minutes a day. Today, everything is ready with just one click. 2. Fewer phone calls: clients can now book online in the evenings and on weekends, which frees up a lot of time and peace of mind. 3. Optimized schedule: online bookings have helped fill many gaps in the schedule. 4. Statistics and follow-up: the reports are clear and allow me to analyze and improve our management.
Everyone is thrilled. At first, some were scared of the digital system, but they quickly adapted. Today, they think the tool is fantastic and even tell me it’s the best decision we made in 2025.
They are delighted. They love receiving automatic reminders and, especially, being able to book online whenever they want, even late at night. It has also attracted new clients, particularly younger ones who don’t like calling to make appointments.
Yes, very clearly. With online booking and our cancellation policy, we have reduced cancellations by 60 to 70%. Clients are taking their appointments more seriously. And if they forget, the automatic reminder helps them acknowledge their mistake.
Yes, a lot. Online sales are very convenient, even though around 80% of vouchers are still bought directly at the institute. But when I tell clients they can buy them online, they think it’s fantastic.
I would say don’t hesitate. I, who was also afraid, can confirm: it’s a time-saver, increased profitability, new clients, higher revenue, and more comfort for both us and our clients.
